Designed for Local/Regional Councils, Primary Care Trusts, Government Bodies & Beyond
Seamless CRM Integrations, Superior Omnichannel Experiences & Satisfied Users
ISO 9001 & 27001 Accreditation - We Know What We’re Doing. Helping You Achieve KPIs & Core Metrics
You’re in Good Company
satisfied users
UK clients served
%
uptime on our VCC
supplied hosted and cloud telephony
Omnichannel Cloud Software for the Public Sector
Excellent, Effective & Efficient – However Your Users Make Contact
Voice
AI Web Chat
SMS
Social Media
Need a Service-Specialised Solution? We’ve Got You Covered.
View Our Flexible Pricing Options Now
Bring the Warmth of a Personal Touch…
…to Professional Public Services
Active agents
Interactions handled per year
Call minutes handled per year
We’re the Perfect Cloud Contact Centre for Public Entities
Provide Users with Omnichannel Access for More Efficient & Rewarding Experiences
Safe & Secure Payments Give Users Confidence in Your Organisation
Facilitate 24/7 Services, so That Your Organisation is Never Unavailable
We Know How to Help Public Services
Our VCC
Your Public Services Cloud Contact Solution
Data Security & User Privacy: Guaranteed
VOIP & IVR for Efficient, Future-Proof Communications
Integrate Seamlessly with any CRM
Free Your Team from Pricey Hardware & Unexpected IT Bolt-Ons
A Cloud Contact Centre Designed for Use in the Public Sector
British Heart Foundation
With a partnership spanning over a decade, our VCC is used throughout BHF to streamline communications and improve support.
Our Partners Enable Great Service in Themselves, and Enjoy the Benefits of Collaboration with Us
“Call Handling offer a very unique cloud based solution and it wasn’t until we had the system demonstrated to us that we realised the capability”
Ade Worley
ICT MANAGER
A Cloud Contact Centre Designed for Use in the Public Sector
British Heart Foundation
With a partnership spanning over a decade, our VCC is used throughout BHF to streamline communications and improve support.
Enable Great Service & Enjoy the Benefits of Collaboration
“Call Handling offer a very unique cloud based solution and it wasn’t until we had the system demonstrated to us that we realised the capability”
Ade Worley
ICT MANAGER
Empower Your User Interactions & Develop Lifelong Connections with Our VCC
A Cloud Contact Centre Provider Recognised for Good Practice. Pass the Benefits on to Your Users
We Know & Understand Your Needs, and We’re Experts at Improving Public Sector Interactions
Seamless Omnichannel & Integration: Create the Optimal Conditions for Ongoing Success
Monitor Your Performance with Data
Keep tabs on real-time & historical data to continually refine the quality of the public service you provide
In-depth performance analysis and statistical reporting are a key element of our VCC, allowing your organisation to stay laser-focussed on key goals and targets.
Enable 24/7 Enquiry Resolutions & See Your User Satisfaction Soar, with Our AI Chatbot
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FAQs: Public Services & Our VCC
Is the VCC suitable for public services?
Our VCC is built with public services in mind, enabling government bodies to avoid user pain points & frustrations. Provide an elevated communication journey, one that users will genuinely appreciate, and watch as they grow to love your service and have faith in their interactions with you.
Whether you currently operate Salesforce, Dynamics, Zendesk or any other CRM system, watch your user satisfaction hit new levels as we plug seamlessly into your existing system.
We understand that public bodies are judged on their ability to deliver results, and must continually seek to improve. That’s why our VCC is designed to help your organisation reach its core targets, and comes with internationally-accredited guarantees of information security and statutory/regulatory compliance.
What kind of organisation is the VCC built for?
With our VCC, all public entities, committees, councils and services can furnish their communication system with truly omni-channel functionality.
Your users will take confidence in your efficient & streamlined interactions, have peace of mind that they’re in good hands, and develop a positive relationship with you that lasts a lifetime.
Whether your organisation is a local or county council, a primary care trust, a government-sponsored entity or any other public service; our VCC is designed to enrich & empower the way you communicate both internally & externally, bringing significant efficiency boosts, unprecedented ROI and more trusting, rewarding relationships.
What communication modules can the VCC offer?
Our VCC facilitates a range of communication channels including:
Voice
If users want to hear a human voice on the end of the line, our voice module is the perfect solution.
AI web chat
Web chat may be the most efficient solution for dealing with a range of user enquiries, irrespective of channel. AI assists your human agents in delivering this efficient self-service solution.
Email back-and-forths are frustrating & inefficient for everyone. Streamline your email communications today.
SMS
Provide instantaneous text updates and deliver exemplary service directly to your user’s mobile device.
Social media
Our VCC is operable across all the major social channels, including LinkedIn, Facebook, WhatsApp and Instagram. Make sure you provide quality communications to your clients, right where they are.
Why is it important to go omnichannel?
These days, public service users might switch comms channels multiple times on their journey, and they expect exemplary, personalised service throughout – our modular VCC allows you to provide that. Moreover, we can rapidly integrate with your current system so you’ll be up and running extremely quickly with no downtime, and your teams will love the user-friendliness of our VCC.
Gone are the days when users expected to give their information multiple times. With our VCC, you can deliver a white-glove, personalised service at all times, to improve resolution speeds and user satisfaction, and easily meet your users on their preferred channel for their convenience.
Is the VCC ISO 9001 / 27001 accredited?
Yes, it is; when you implement our VCC, you implement cloud contact software specifically made for the public sector with ISO 9001 & 27001 accreditation.
That means your users have the peace of mind that your organisation meets its statutory obligations, and the confidence that their information is handled with the highest degree of security.
Can the VCC integrate with my current CRM?
Whether you operate with Salesforce, Dynamics, Zendesk or any other CRM; our VCC integrates perfectly. Your system will get an instant upgrade, without the need to undergo a lengthy overhaul.
Surprising – yet unavoidable – IT software additions that you didn’t envisage can be a major pain point for public services. With our VCC, that will no longer be a concern. What’s more, our system doesn’t rely on expensive hardware, so you can be sure of keeping your overheads down.
Will I have access to data reports?
In-depth performance analysis and statistical reporting are a key element of our VCC, allowing your organisation to stay laser-focussed on key goals and targets.
How secure is the VCC?
Our VCC enables maximum levels of totally-secure connectivity with your organisation. Critical user information such as banking details or payment activities are processed with total security, giving users faith in your service delivery and the trust needed to build your relationship on.
We know that, as a public service, you’re responsible for protecting the personal information of your users. With our VCC, privacy is a priority; we build our software to ensure sensitive information is never put at risk.
What kind of support will I receive?
With our VCC, we’re fully committed to providing on-demand support for organisations operating in the public sector.
Our hands-on and specialised assistance will help your organisation get maximum value and efficiency from your new system, simultaneously modernising your communications for improved interactions whilst being incredibly easy for your teams to use.